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"It has been an experience I won't forget. I was very skeptical, but because the information you provided was so complete, I realized selling my house on my own was a task I could do on my own.
I felt supported all along the way by FiSBO Registry staff. The advice we received was sound and responsive to our needs. I have to also mention that I felt that our personal coordinator was extremely professional. He was always responsive, thought provoking, courteous and polite. I was very impressed and relieved. I would definitely FSBO with FiSBO Registry again." [reg. number 0427-1613-4074]
"This is the most pro-active and advanced real estate business
program for
For-Sale-By-Owners that I have seen." [reg. number
0108-1027-2517]
I would like to thank Mr.
Mike Blum [of Wells Fargo Home Mortgage] for his help through my loan process.
Since my loan amount was not determined until the last possible moment
(due to some unusual circumstance regarding the sale of my home) I realize
this was an imposition.
Mr. Blum continually worked
with me to obtain the loan which best suited my needs. He is an asset to
your company and his professional manner represents your company well.
Jeff [Hommes at Norwest], I wanted to take a moment to comment on my recent experience working with one of your associates, Mr. Steve Miller. If only all representatives of the banking and real estate industries were as knowledgeable, forthcoming, truly helpful, and all-around pleasant to deal with! I was steered to Wells Fargo Home Mortgage, and Steve in particular, by the real estate agent handling my recent home sale in Blacksburg. Needless to say, I was VERY hesitant to work with a national mortgage company; after all, I couldn't exactly run down the street to talk to a "real" person if there was a problem...and all of my personal real estate transactions of the past have included a local bank as the initial mortgage holder. My fears were soon erased in my continued dealings with Steve. He walked me through the process and made sure I fully understood what was going on, carefully informing me of what I needed to do and, more importantly, WHEN I needed to do them. But Steve was the real point man when it came to the bridge loan I was setting up with your sister company, Norwest Direct. Unfortunately, my interaction with them was not as smooth, leading to some confusion and a potential kink in the process. I'm sure I'm no different from dozens of your clients who need a very large sum of money at a very specific time or the whole deal dies in the water. Steve jumped in and salvaged what could have been an unfortunate situation for me! A move is nerve-wracking enough so when it comes to the financing part, I'm much more comfortable when I'm working with an expert. With Steve handling the numbers and the protocol, my comfort level increased rapidly. I just wanted to let you know that you've got a great representative in him! I go to closing next week and can feel much more at ease. Keep this guy around!
We recently refinanced our original Norwest mortgage
with the same company. Our application and negotiations were carried out
directly with Norwest and without the services of a broker.
We felt that we should let you know that the
lady who handled our matter, Ms. Katherine Butzer, was absolutely fantastic.
Not only was she highly competent and knowledgeable, but was also extremely
pleasant and attentive. We seldom come across people like her. She always
returned our messages promptly, gave us invaluable advice and nothing was
too much for her to do or assist with. She understood that we knew very
little about the process and helped us through everything.
We believe it important to give credit and praise
where it is due and these are certainly due to Katherine.
We are truly enjoying our
new home, and want to thank you for the part you played in making everything
possible from the financing end. It was a real pleasure dealing with you,
and I appreciate all the straightforward information you provided, always
on a timely basis. Being a "new" home purchase in a state we were not familiar
with posed many questions, and you willingness to find the answers and
relay them in a an understandable manner was outstanding.
I am particularly pleased
we were able to work with yourself and Norwest, as you truly earned the
business with your attentiveness and understanding approach. I do hope
I will be able to refer some business your way in the future. We were very
pleased with the rate you locked us in at.
Once again, thanks, and
best wishes for continued success in helping your customers!
I found Jeff Hommes and Cory Havlik to be extremely
helpful in providing a competitive rate and answering any questions. They
are professionals and I enjoyed doing business with them. ...
Further , I recommend you continue and foster
your business relationship with Rich Ganley, president, FAS Hotline. He
provide outstanding customer service and my company, Packard Bell NEC,
has an excellent business relationship with Rich. We referred more than
150 relocating employees to FAS in 1997 and will exceed that figure in
1998.
This was the most pleasant mortgage process I
have ever experienced.
Carol Janssen went above and beyond her duty
when she called me after working hours when she received a call from my
relocation service (FAS) when I had a problem with my closing company (Empire
Escrow Services). I appreciate all of her excellent help.
Allison Kelly kept me up to date on my mortgage
process and I felt that she handled my account in a very professional yet
friendly manner.
Overall my experience with Norwest Mortgage was
a very good one and I will not hesitate to refer friends and family to
you.
Carol Jansen and Brain Kroll were great. They were both informative and knowledgeable assets to the Norwest lending team.
St.Vrain/North American Van Lines
Personal attention
Please accept our sincere thanks for a super move of our possessions
from Boulder to Santa Rosa. Your personal attention to every detail was
evident throughout the process. Courtesy, interest and plain old help was
ours in abundance! Our goods arrived on the promised date without loss
or damage. We were pleased to pay the actual cost which was lower than
the original estimate. Thank you North American/St. Vrain for a great move!
Quality service
Thank you for all your service during our recent move. From start
to finish your company provided professional, quality service. The sales
consultant answered all our questions and really took care of all the details.
During the 2 days of our move we had 5 outstanding men helping us. They
went out of their way to care for our belongings, were polite and maintained
a sense of humor. Please thank everyone involved. We have had other moving
experiences with national companies and none compared with the service
you provided.
Thanks Again.
Thank you
h an excellent job moving my household from Longmont to Milwaukee.
I appreciate that you took good care of my worldly possessions and you
were friendly and professional. I will request you to move me again next
year, and the year after that. Thanks again.
Commendation
I wanted to commend the moving team that handled our possessions
(including an office in our home) on our move to Atlanta. The driver and
his crew were extremely helpful and efficient. I was rather overwhelmed
that day, as it was the first time I had moved without the assistance of
my husband. Vern was recovering from recent heart surgery and was not able
to help me. The movers were very courteous and had a sense of my situation
and responded to my requests for assistance and advice. It was a difficult
move for me personally, but with their help it became as pleasant as any
move could be.
I also appreciated your response to my phone calls and questions before moving day. Also, please let your staff know that "we found the mouse in the little box" so there was no loss, and I was able to complete my computer installation. Thanks Again,
How glad I am to have been connected, through your web site [FiSBO Registry], to United Van Lines (Cowen franchise in Fort Collins, Colorado) for our recent move. New York City to Chicago, nearly a full semi-trailer load.
22,000 pounds never had it so good. Tons of glass and china from my wife's job running a tableware store - not a crack.
The packers - for the most delicate items, since we did most packing - were fast and ingenious. When they finished the planned items and had time left over, they saved our schedule by turning to the audio and video items.
Communication with the franchisee was excellent, with dates actual narrowing naturally as projected dates approached. And the price came in on the dot, given that we were heavier than estimated. I've heard similar moves described costing twice as much.
Another happy customer, as they say. Can't wait to use your site's other services - one-stop.
Gordon Imrie, Hinsdale, IL
| If you want to speak to a satisfied Homeseller Toolkit user, email us your name and phone number and we will ask a homeseller to contact you. |